Privacy Policy

1. Introduction

MAAS ELEKTRO ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at maaselektrocoffee.com or use our espresso machine, coffee equipment, and grinder repair services in Randolph, New Jersey.

By using our website or services, you consent to the data practices described in this policy. If you do not agree with the practices described, please do not use our website or services.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide to us, including:

• Contact Information: Name, email address, phone number, and mailing address when you request service, submit a contact form, or communicate with us.
• Service Information: Details about your espresso machine, coffee equipment, or grinder, including model, brand, and description of issues or service needs.
• Payment Information: Billing address and payment details (processed securely through third-party payment processors; we do not store full credit card information).
• Communication Records: Correspondence, emails, phone call notes, and service history related to your equipment repairs.

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• Usage Data: Pages visited, time spent on pages, click patterns, and navigation paths.
• Device Information: IP address, browser type, operating system, device identifiers, and screen resolution.
• Location Data: General geographic location based on IP address (not precise location).
• Cookies and Tracking Technologies: See our Cookie Policy for detailed information.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To process service requests, schedule repairs, communicate about your equipment, and provide repair and maintenance services.
• Customer Support: To respond to inquiries, provide technical assistance, and address customer service needs.
• Business Operations: To manage our business, maintain service records, process payments, and fulfill contractual obligations.
• Communication: To send service updates, appointment reminders, repair status notifications, and respond to your communications.
• Website Improvement: To analyze website usage, improve user experience, and optimize our online presence.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes, and to protect our rights and interests.

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our business, such as payment processors, email service providers, and website hosting services. These providers are contractually obligated to protect your information.
• Legal Requirements: When required by law, court order, or government regulation, or to protect our rights, property, or safety, or that of our customers.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, where your information may be transferred as part of the transaction.
• With Your Consent: When you have explicitly authorized us to share your information.

5. Data Security

We implement reasonable technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure data transmission using encryption (HTTPS/SSL)
• Restricted access to personal information on a need-to-know basis
• Regular security assessments and updates
• Secure storage of physical and digital records

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Service records and communication history may be retained for business and legal purposes, including warranty claims and service history tracking.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

7.1 General Rights

• Access: Request access to the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal and business requirements.
• Opt-Out: Unsubscribe from marketing communications (service-related communications may still be sent).

7.2 California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt-out of the sale of personal information (we do not sell personal information).

7.3 European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including the right to access, rectify, erase, restrict processing, data portability, and object to processing of your personal information.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

8. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete such information.

9. Third-Party Links

Our website may contain links to third-party websites, such as manufacturer websites or payment processors. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on this page with a revised "Last Updated" date. Your continued use of our website or services after such changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: