Terms of Sale

1. Who You Are Buying From

Spare parts on this website are sold by MAAS ELEKTRO, 1152 RT 10, Unit G, Randolph, NJ 07869. You can reach us at 862-259-2613 or maaselektroinfo@gmail.com, Monday to Friday, 9 a.m. to 5 p.m. EST.

These terms apply to parts ordered through this website. Repair services carried out in our workshop are quoted and agreed separately.

2. Prices and Payment

• All prices are in US dollars and include our card processing costs. No surcharge is added at checkout.
• Sales tax of 6.625% is added to orders shipped within NJ, and applies to the shipping charge as well as the parts. We do not collect sales tax on orders shipped to other states; depending on where you live, you may be required to report and pay use tax on the purchase directly to your state.
• Card payments are processed by Clover on their own secure payment page. We never see or store your full card number.
• Your order is confirmed once payment is approved. If a part turns out to be unavailable after you have paid, we will contact you and refund it in full.

3. Shipping

• Shipping is a flat $8.00 per order, however many parts it contains.
• We ship within the United States only.
• Orders are normally dispatched within two business days. We will let you know if a part needs longer.
• Risk of loss passes to you on delivery. If a shipment arrives damaged, keep the packaging and contact us within 7 days so we can resolve it with the carrier.

4. Returns

You may return a part for any reason within 14 days of receiving it. Contact us first, by phone or email, so we can give you a return address and note the order.

• Parts must come back unused and uninstalled, in their original packaging and in resalable condition.
• Return shipping is paid by the customer, and the original $8.00 shipping charge is not refunded.
• We recommend a tracked service. Until a return reaches us it remains your responsibility.
• There is no restocking fee.

5. Faulty Parts and Wrong Items

Section 4 covers changing your mind. If a part is faulty, or we sent something other than what you ordered, the situation is different:

• We pay the return shipping and refund the original shipping charge as well.
• You choose between a replacement part and a full refund.
• Tell us within 14 days of delivery so we can sort it out quickly.

6. Refunds

• Refunds are issued once we have received and inspected the returned part, normally within 5 business days.
• Money goes back to the card used for the order. How soon it appears on your statement is up to your bank, usually a few business days.
• If a returned part arrives used, installed, or damaged, we will contact you before deciding what can be refunded.

7. Cancelling an Order

Call us as soon as possible. If the order has not shipped yet, we will cancel it and refund you in full. Once it has shipped, the return terms above apply.

8. Fitting and Suitability

Parts are listed by the machine models they are made for. If you are not certain a part fits your machine, call us before ordering — we would rather answer a question than process a return. Installation is at your own risk unless carried out by us; electrical work on coffee equipment should be done by a competent person.

9. Your Personal Data

We use the details you give us at checkout to fulfil and support your order. See our Privacy Policy for how we handle it.

10. Questions

Anything unclear, call 862-259-2613 or email maaselektroinfo@gmail.com.